Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your digital pack must remain unused, otherwise, you’ve void the return policy.

To complete your return, we require a receipt or proof of purchase.

Refunds

Can I refund my purchase?

Since we work with digital products the refund policy is looking a bit different compared to a physical e-commerce. Digital products can not be guaranteed a refund by law.

Our policy works like this:

If the issue of your refund is due to an error from our part, this could be corrupt files or some other technical defect. We will either offer you a full refund or fix the files for you.

To be able to refund a purchase you’ll need to have proof that the files are corrupt/defect.

If the issue of the refund is due to some other reason, for example disliking of the product or if you just want your money back. Your refund request will be declined since we only refund purchases with a legit technical error/defect.

How do i issue a refund:

To issue a refund you can send an email over to us at info (at) deepmusicreal@gmail.com or contact@deepmusicworld.com and include the subject “Refund Request” + your order number.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Need help?

Contact us at {email address} for questions related to refunds and returns.